Shipping policy

Shipping Locations

 

Order Processing and Dispatch

Our coffee is usually roasted on Monday or Tuesday, and orders are generally dispatched on Wednesday.

Please note that processing and delivery times may vary during weekends, public holidays, high-volume periods, or carrier delays.

If there is a public holiday in Queensland, order processing or dispatch may be delayed by an additional 2–3 business days.

Australia Shipping

Shipping within Australia is available for eligible orders.

For Australian orders, standard shipping is free for orders of AUD $80 or more.

For Australian orders under AUD $80, a flat shipping fee of AUD $11 applies.

Estimated delivery within Australia is 2–7 business days after dispatch, depending on the delivery address and carrier service.

New Zealand Shipping

Shipping to New Zealand is available with weight-based shipping rates.

New Zealand shipping rates are as follows:

Up to 1kg: $25 minimum shipping fee

1kg–2kg: $38

For each additional 1kg after 2kg: +$8

Maximum parcel weight: 16kg

Parcels over 16kg cannot be shipped in one package.

Please note that shipping rates may vary depending on the final parcel weight and the available shipping options at checkout.

Estimated delivery time to New Zealand is approximately 5–12 business days after dispatch.

Delivery times are estimates only and may be affected by customs processing, public holidays, high-volume periods, remote delivery locations, or shipping carrier delays.

International Shipping 

International shipping is available for selected locations outside Australia and New Zealand.

International shipping rates are weight-based and are as follows:

Up to 1kg: AUD $35 minimum shipping fee

Over 1kg and up to 2kg: AUD $60

Over 2kg and up to 3kg: AUD $80

For each additional 1kg after 3kg, or part thereof: +AUD $15

Maximum parcel weight: 16kg

Parcels over 16kg cannot be shipped in one package.

Estimated delivery time is approximately 5–15 business days after dispatch.

Please note that international shipping availability, delivery times, customs duties, taxes, and import fees may vary depending on the destination country. Any customs duties, taxes, or import charges are the responsibility of the customer.


Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Coffee Note is not responsible for delays, returned parcels, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Orders

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at hello@coffeenote.com.au with your order number and relevant photos where applicable.

We will review the issue and work with the shipping carrier where necessary. Depending on the situation, we may offer a replacement, refund, or another suitable solution.