Refund policy

Due to the perishable nature of freshly roasted coffee, we are unable to accept returns or exchanges on coffee beans unless the item arrives damaged, is faulty, or you receive the wrong item.

If your coffee order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order at hello@coffeenote.com.au. Please include your order number and photos of the issue where possible. Once reviewed, we will gladly arrange a replacement, refund, or suitable solution.

Merchandise and Non-Perishable Items

To start a return, please contact us at hello@coffeenote.com.au.

Returns will need to be sent to the following address:

1 Parnell Boulevard, Robina 4226
(at the corner between Parnell Blvd & Brooklyn Cres)

Items sent back to us without first requesting a return will not be accepted.

Change of Mind

We do not accept change-of-mind returns or exchanges for coffee beans.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as coffee beans, custom products, personalized items, sale items, and gift cards.

Please contact us if you have any questions or concerns about your specific item.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable, unless the item is faulty, damaged, or incorrect.

Original shipping charges are also non-refundable.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund has been approved.

If approved, all refunds for online purchases will be processed through the original payment method used at checkout.

Please allow up to 7 business days for the refund to appear in your account, depending on your bank, credit card company, or payment provider.

Australia and New Zealand Orders Only